Jan-suvidha is a software application developed by NIC Arunachal Pradesh State Unit to automate the process of issuance of various types of certificates and licenses from the Office of Deputy Commissioner. In addition, it is an attempt to provide a single-window solution for govt. to citizen centric service (G2C), where various services of the office of DC are provided under one roof. The citizen needs to approach only the receipt and delivery counter and no longer needs to find his way through the maze of branches in the office to get his or her work done. The project was developed as a result of the efforts of the then Deputy Commissioner, Lohit District Sh. Prashant Lokhande IAS and was first launched in Lohit District at its headquarters, Tezu. The application was subsequently customized for Tirap District by the District Unit, NIC, Tirap and launched in the district on 28th Aug. 2008 by MLA Khonsa Town Sh. Kamthok Lowang in the presence of Deputy Commissioner Sh. Ankur Garg, IAS.
The project has proved to be a boon for the people of such a district where connectivity and communication have always been the major hurdle towards its steady socio-economic development. The initiative in this direction has been a stepping stone for the district and its development. Earlier, it would take even a months’ time or more for a person to acquire an ST Certificate. But, now it takes only a day for him or her to get the certificate issued. Presently, the centre has only four public utility services incorporated into it, viz,
- Scheduled Tribe Certificate (STC)
- Permanent Residential Certificate (PRC)
- Inner Line Permit (ILP) / Entry Pass
- Service Identity Card (SIC)
Software application for computerization of process of issuance of all types of certificates and licenses at DC office.
- Automation of process of receipt, processing and delivery of documents.
- Digital scanned photography and lamination of documents included as a part of the project.
- Strict online monitoring to ensure adherence to time-lines for delivery of documents to citizens.
In the coming years these services will be migrated to eServicePlus.