Citizen Charter
MISSION
To create citizen friendly mode of public service delivery
VISION
To ensure timely and transparent delivery of services in accordance with Arunachal Pradesh Right to Public Service Act, 2016 and Arunachal Pradesh Right to Public Rules, 2017.
Our clients
Citizens of the district and visitors
Our Services
| Sl No | List of Services |
|---|---|
| 1 | Issuance of PRC Certificate |
| 2 | Issuance of Income Certificate |
| 3 | Issuance of ST Certificate |
| 4 | Grant of Trade License |
| 5 | Renewal of Trade License |
| 6 | Land Possession Certificate |
| 7 | Issuance of ILP |
| 8 | Non-encumbrance certificate |
| 9 | NOC for mortgaging govt. allotted land to financial institutions / banks for obtaining loan |
| 10 | Issue of License (Retail / wholesale of IMFL) |
| 11 | Renewal of License (Retail / wholesale of IMFL) |
| 12 | Issuance of Birth Certificate |
| 13 | Issuance of Death Certificate |
| 14 | NOC on Land Encroachment |
| 15 | Issuance of Ration Card (BPL) |
| 16 | Issuance of Ration Card (APL) |
| 17 | Issuance of Learner’s License |
| 18 | Issuance of Driving License |
| 19 | Renewal of Driving License |
| 20 | Transfer of Ownership of Vehicle |
| 21 | Issuance of Registration Certificate of Vehicle |
Timelines for Disposal of Services.
| Sl. No. | Department | List of Services | Designated Officer | Stipulated Time for Designated Officer |
1st Appellate Authority | Time Limit for Disposal by the 1st Appellate Authority | 2nd Appellate Authority | Time Limit for Disposal by the 2nd Appellate Authority |
|---|---|---|---|---|---|---|---|---|
| 1 | Deputy Commissioner |
Issuance of PRC Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 2 | Deputy Commissioner |
Issuance of Income Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 3 | Deputy Commissioner |
Issuance of ST Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 4 | Deputy Commissioner |
Grant of Trade License | DC | 1 month | Secretary / Commissioner of the Department | 1 Month | Chief Secretary | 1 Month |
| 5 | Deputy Commissioner |
Renewal of Trade License | DC | 1 month | Secretary / Commissioner of the Department | 1 Month | Chief Secretary | 1 Month |
| 6 | Deputy Commissioner |
Land Possession Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 7 | Political Department |
Issuance of ILP (Permanent /Temporary) |
EAC/CO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 8 | Political Department |
Non-encumbrance certificate |
DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 9 | Political Department |
NOC for mortgaging govt. allotted land to financial institutions / banks for obtaining loan | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 10 | Tax and Excise Department | Issue of License (Retail / wholesale of IMFL) | DC | 1 month | Secretary / Commissioner of the Department | 1 Month | Chief Secretary | 1 Month |
| 11 | Tax and Excise Department | Renewal of License (Retail / wholesale of IMFL) |
DC | 1 month | Secretary / Commissioner of the Department | 1 Month | Chief Secretary | 1 Month |
| 12 | Eco & Statistics | Issuance of Birth Certificate | DSO (Stat) | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 13 | Eco & Statistics | Issuance of Death Certificate | DSO (Stat) | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 14 | Land Management |
NOC on Land Encroachment | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 15 | Food & Civil Supplies |
Issuance of Ration Card (BPL) | DFCSO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 16 | Food & Civil Supplies |
Issuance of Ration Card (APL) | DFCSO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 17 | Transport Department | Issuance of Learner’s License | DTO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 18 | Transport Department | Issuance of Driving License | DTO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 19 | Transport Department | Renewal of Driving License | DTO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 20 | Transport Department | Transfer of Ownership of Vehicle | DTO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 21 | Transport Department | Issuance of Registration Certificate of Vehicle | DTO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
How to avail services
| Sl No | Name of the Service | Supporting Documents Required | Contact Details | ||||
|---|---|---|---|---|---|---|---|
| Name of Officer | Designation | Mobile No. | e-mail Id | ||||
| 1 | Scheduled Tribe (ST) Certificate | Mandatory: Verification document from GB/HGB and Admin Officer Attested copy of Land Allotment Passbook (Urban) of Father/ Guardian corresponding to Present Address Or Attested copy of Land Possession Certificate (Rural) of Father/ Guardian corresponding to Present Address Passport-sized Coloured Photo Optional: Attested Copy of Birth Certificate Attested copy of Father’s ST Certificate Attested Copy of Applicant’s Permanent Resident Certificate |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 2 | Dependent Certificate |
Mandatory: Verification letter of Parents by Head of the Department, Government of Arunachal Pradesh stating the relationship (Government) Or Parents’ ST Certificate/ Birth Certificate (Non-Government) Affidavit from Local Executive Magistrate Identity proof (Voter ID/PAN/Aadhaar/Passport/Driving Licence) |
Sri N. Borang | EAC(Judicial) | +916033971601 | nborang1972[at]gmail[dot]com | |
| 3 | Income Certificate |
Mandatory: Salary Statement for last 12 months from DDO (Government Employee) Or Certificate from BDO (For Rural areas) Or Certificate from DAO, DHO, DVO, etc (For persons having income from Agriculture, Horticulture and Veterinary Sources). (APST Non-Government Employee) Or IT Return/ Form 16 (Non APST Non-Government Employee) Optional: Proof of Address: Attested copy of Voter’s ID Card/ Adhaar Card/ LPC/ Land Allotment Passbook/ Ration Card/ LPG Card/ Driver’s License |
Sri N. Borang | EAC(Judicial) | +916033971601 | nborang1972[at]gmail[dot]com | |
| 4 | Character Certificate | Letter of Recommendation by Head of the Department, Government of Arunachal Pradesh (Government employee) Or Police Verification Report from the local Police Station (Non-Government employee) Or Letter of Recommendation by the Head of Educational Institution (Student) Passport-sized Coloured Photo |
Sri Rongrang | OC, Police Station | +916033975171 | ps-anini-arn[at]gov[dot]in | |
| 5 | Permanent Resident Certificate (PRC) | Mandatory: Verification document from GB/HGB and Admin Officer Attested copy of Land Allotment Passbook (Urban) of Father/ Guardian corresponding to Permanent Address Or Attested copy of Land Possession Certificate (Rural) of Father/ Guardian corresponding to Permanent Address Attested copy of Father’s PRC Passport-sized Coloured Photo Optional: Attested Copy of Birth Certificate Attested Copy of Applicant’s Tribe Resident Certificate Surrendering of previous PRC, in case of Change in Addres |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 6 | Temporary Resident Certificate (TRC) | Mandatory: Category 1 : APST (Government) Appointment Order/Transfer Order/Govt. Identity Card ST Certificate Category 2 : APST (Business) •Trading License •ST Certificate Category 3 : APST (General) •Govt. Identity Card /LPC/Land Allotment Passbook/Trading License of Guardian •ST Certificate Category 4 : Non APST (Government) •Appointment Order/Transfer Order/Govt. Identity Card •Inner Line Permit Category 5 : Non APST (Business) •Trading License •Inner Line Permit Category 6 : Non APST (General) •Govt. Identity Card /Trading License of Guardian •Inner Line Permit Optional: •Attested Copy of Birth Certificate1 |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 1 | Live Birth Registration | Medical document of birth/concern certificate from GB/ class X pass certificate Parents (Father and Mother) address proof documents Court affidavit (declaration) in case birth is registered after 21 days |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 2 | Death Registration | Any identity card of the deceased, parents and spouse Death report from medical Name of Officer:- |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 3 | ST Certificate | ST Certificate of father Birth certificate/identity proof Passport size photo – 2 Nos Name of Officer:- |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 4 | Permanent Residential Certificate (PRC) | ST Certificate of father Birth certificate/ identity proof Passport size photo – 2 Nos Name of Officer:- |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 5 | Arunachal Pradesh Schedule Tribe Identity Card | ST Certificate Birth certificate/identity proof Passport size photo – 2 Nos |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 6 | Income certificate for APST | Application form to be submitted through BDO, Anini Aaadhar card/voter card |
Sri Raju Pulu | BDO Anini | +919436255513 | ||
| 7 | Income Certificate for non-APST | Self declaration affidavit before Executive Magistrate Birth Certificate/voter card/ any residential proof |
Sri N. Borang | EAC(Judicial) | +916033971601 | nborang1972[at]gmail[dot]com | |
| 8 | Photo Inner Line Pass | Photocopy of Aaadhar card/ election card/ pan card/driving license/Indian Passport Passport Size photo – 2 Nos |
Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 9 | Photo inner line pass Renewal (Private) | Original ILP Pass Book | Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 10 | Provisional Inner Line Pass | Photo copy of Aaadhaar card/election card/driving license/ Indian Passport | Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 11 | Trade License New | 1. ST Certificate 2. PRC 3. Land allotment with sketch map/ LPC 4. Food license for food items 5. NOC from GB of concern area and building sketch 6. Building map/NOC from JE PWD if in Bordumsa town area |
Smti Mide Bage | Circle Officer | +916033857660 | midebage39[at]gmail[dot]com | |
| 12 | Trade License Renewal | Treasury Challan with original TL book. | Smti Mide Bage | Circle Officer | +916033857660 | midebage39[at]gmail[dot]com | |
| 13 | LPC | As per govt. norms | Sri Kago Doni | DL&RSO(LM) | +919436050744 | kagodoni[at]gmail[dot]com | |
| 14 | Land Allotment Certificate | Sri Kago Doni | DL&RSO(LM) | +919436050744 | kagodoni[at]gmail[dot]com | ||
| 15 | NOC(for DPC/MACP etc.) | Format and Survey report to be filled | Sri Toni Mitkong | EAC(JanSuvidha) | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
Grievance Redressal Mechanism
ADC (HQ)/EAC is designated as the grievance redressal officer for the purpose of services delivered from Deputy Commissioner Office.
Name of the Officer :Sri N. Borang, APCS
Email Id: nborang1972[at]gmail[dot]com
Contact No: +916033971601
You can also put your grievance/feedback in the Grievance Box placed in front of the office or can e-mail to –
Expectations from Service Recipients
1) Submission of applications in complete with requisite documents and fee.
2) Timely submission of applications to avoid last minute hurry.
Feedback from the Citizens/stakeholders
Monitoring
Review
If you are not satisfied with any service, please contact:-
| Sl. No. | Name of Officer | Designation | Contact No. | eMail_Id | WhatsApp No. |
|---|---|---|---|---|---|
| 1 | Sri Pagli Sora | Deputy Commissioner | +916033937198 | dc-dvalley-arn[at]nic[dot]in, anini12[at]gmail[dot]in | +919612105080 |
| 2 | Additional Deputy Commissioner | ||||
| 3 | Sri N. Borang | Extra Assistant Commissioner | +916033971601 | nborang1972[at]gmail[dot]com | |
| 4 | Sri Toni Mitkong | Extra Assistant Commissioner | +919402230452 | tonimitkong2018[at]gmail[dot]com | |
| 5 | Smti Shanti Mize | Circle Office – Anini, Anelih, Arzoo/ BDO – Anelih-Arzoo | +919402888766 | ||
| 6 | Smti Mide Bage | Circle Officer-cum-BDO – Etalin | +916033857660 | midebage39[at]gmail[dot]com | |
| 7 | Smti Jume Ete | Circle Officer – Dambbeun & Mipi | +919402074626 |